Client Services
How long does shipping take?
Orders are typically delivered within 5–12 business days depending on your location. During peak periods, delivery times may be slightly extended.
Do you ship across Europe?
Yes. AUREON MONACO currently ships to most European countries. Additional destinations may be added in the future.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email allowing you to follow your shipment.
Why haven't I received my order yet?
Shipping times may vary depending on your destination, customs processing, and local courier services.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it.
How do your sizes fit?
Our garments generally follow international sizing standards. Some pieces may fit slightly smaller than typical European sizing.
What size should I choose?
If you are between sizes or prefer a more relaxed fit, we recommend selecting one size larger than your usual size.
Do you provide a size guide?
Yes. Every product page includes a detailed size guide to help you find the best fit.
What if the size doesn't fit me?
Contact our support team and we will assist you with the available return or exchange options.
What materials are used in your garments?
We carefully select fabrics that combine comfort, durability and timeless Riviera-inspired style.
Are the product photos accurate?
Yes. We strive to represent each product as accurately as possible. Slight colour variations may occur depending on screen settings.
Will sold-out items be restocked?
Selected products may be restocked depending on demand, while some collections remain limited.
How should I care for my garments?
Wash at low temperatures and avoid high heat drying to preserve fabric quality.
What is your return policy?
Returns can be requested within 14 days of receiving your order, provided the item is unworn and in its original condition.
How do I request a return?
Simply contact our support team with your order number and we will guide you through the process.
When will I receive my refund?
Refunds are processed after the returned item has been inspected and approved.
Do you cover return shipping costs?
Return shipping costs are generally the responsibility of the customer unless the item received is defective or incorrect.
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure encrypted payment gateways.
How can I contact AUREON MONACO?
You can contact our support team through our contact page. We aim to respond within 24–48 business hours.