Refund policy
Returns & Refund Policy
We want you to feel confident when ordering from AUREON MONACO.
If you are not fully satisfied with your purchase, you may request a return within 14 calendar days from the date you receive your order.
Return Conditions
To be eligible for a return, items must be:
Unworn, unused and in their original condition.
Returned with all original tags attached.
Returned in the original packaging where possible.
Free from stains, odours, marks, damage or signs of wear.
Items that do not meet these conditions may be refused or returned to the customer.
How to Request a Return
To request a return, please contact us at:
Please include:
Your order number.
The email address used for the purchase.
The item or items you wish to return.
The reason for the return.
Our customer care team will review your request and provide return instructions.
Return Shipping Costs
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as AUREON MONACO is not responsible for returns lost or damaged in transit.
Refunds
Once your return has been received and inspected, we will notify you by email.
If the return is approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the issue so we can assist you as quickly as possible.
Non-Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return where applicable, including:
Items that have been worn, washed or used.
Items without original tags.
Items damaged due to misuse or improper care.
Personalized or custom-made items, if offered.
Exchanges
At this time, we do not guarantee direct exchanges.
If you need a different size or item, we recommend returning the original item and placing a new order, subject to availability.
Right of Withdrawal
Customers in the European Union have the legal right to withdraw from an online purchase within 14 calendar days of receiving the goods, except where legal exceptions apply.
To exercise this right, please contact us at: